These terms govern your use of the Cricxo platform. Please read them carefully before registering or placing any bets. By creating a Cricxo account, you confirm that you have read, understood, and agreed to everything on this page.
Six core commitments that shape how Cricxo operates and how we treat every player in Bangladesh.
Cricxo is strictly for players aged 18 and above. We verify age during registration and reserve the right to request additional documentation at any time. Accounts found to belong to underage players will be closed immediately and any balance forfeited.
You are responsible for keeping your Cricxo login credentials secure. Never share your password with anyone. Cricxo will never ask for your password via email or chat. If you suspect unauthorised access to your account, contact our support team immediately.
All deposits and withdrawals at Cricxo are processed in BDT. We do not charge hidden fees on standard transactions. Withdrawal requests are processed promptly, and your funds are yours — Cricxo will never withhold legitimate winnings without clear cause stated in these terms.
Every game on the Cricxo platform uses a certified random number generator. Game outcomes cannot be predicted, manipulated, or influenced by any party. The RTP for each game is published in the game information panel within the Cricxo lobby.
All bonuses and promotions at Cricxo come with clearly stated wagering requirements and expiry dates. We do not hide conditions in fine print. If you have any questions about a specific bonus offer, our support team will explain the terms before you claim it.
Cricxo provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options to every registered player. We take problem gambling seriously and will act on any request for self-exclusion promptly and without question.
By accessing or using the Cricxo platform, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use the Cricxo platform. These terms apply to all players in Bangladesh and elsewhere who access Cricxo.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and Cricxo ("we", "us", "our", "the Platform"). By registering an account, making a deposit, or placing any bet on the Cricxo platform, you confirm that you have read these Terms in full and agree to be bound by them.
Cricxo reserves the right to update or amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised effective date. Continued use of the Cricxo platform after any such changes constitutes your acceptance of the updated Terms. It is your responsibility to check this page periodically for updates.
These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and Cricxo.
To register and use the Cricxo platform, you must meet all of the following eligibility requirements:
Cricxo reserves the right to request proof of age and identity at any point. Acceptable documents include a national ID card, passport, or driving licence. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.
By registering, you confirm that all information you provide is accurate, complete, and up to date. Providing false information during registration is a serious breach of these Terms and will result in immediate account closure and forfeiture of any balance.
Each player is permitted to hold only one registered account on the Cricxo platform. Operating multiple accounts — whether under the same name, the same device, the same IP address, or the same payment method — is strictly prohibited. Cricxo uses automated systems to detect duplicate accounts, and any accounts identified as duplicates will be closed without notice.
You are solely responsible for all activity that takes place under your Cricxo account. This includes all bets placed, all deposits made, and all withdrawals requested. You must not allow any other person to access or use your account.
Your Cricxo account is personal to you and may not be transferred, sold, or assigned to any other person under any circumstances.
Cricxo will not be held liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable steps to protect your login credentials.
All financial transactions on the Cricxo platform are conducted in Bangladeshi Taka (BDT). Cricxo supports a range of payment methods commonly used by players in Bangladesh. The available methods and any applicable minimum or maximum transaction limits are displayed in the cashier section of your account.
Deposits are credited to your Cricxo account promptly upon confirmation from the payment provider. If a deposit does not appear in your account within a reasonable time, contact our support team with your transaction reference number.
Withdrawal requests are subject to the following conditions:
Any attempt to reverse, dispute, or charge back a legitimate deposit is considered a breach of these Terms. Cricxo reserves the right to suspend accounts and recover funds in cases of fraudulent chargebacks.
All deposits and withdrawals at Cricxo are handled in BDT with no currency conversion fees. What you deposit is what lands in your account, and what you withdraw is what you receive.
Cricxo offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each offer, which will be clearly stated at the point of claiming. The following general conditions apply to all Cricxo bonuses:
If you are unsure about the terms attached to a specific Cricxo bonus, contact our support team before claiming. We are happy to explain the conditions in plain language before you commit.
Cricxo reserves the right to amend, suspend, or cancel any promotion at any time. In the event of a technical error that results in an incorrect bonus being credited, Cricxo reserves the right to correct the error and adjust your account balance accordingly.
All games available on the Cricxo platform use certified random number generator (RNG) technology. This ensures that every game outcome is entirely random and cannot be predicted or influenced by any party, including Cricxo itself. The RTP (return to player) percentage for each game is available in the game information panel.
In the event of a technical fault or disconnection during a game, Cricxo's system will record the state of the game at the point of interruption. Bets that were placed before the disconnection will be settled according to the recorded game state. Cricxo is not responsible for losses resulting from internet connectivity issues on the player's side.
Cricxo reserves the right to void any bet that was placed in error, placed on an event with an obvious pricing mistake, or placed using any form of software exploit or technical advantage. In such cases, the original stake will be returned to the player's account.
The following activities are strictly prohibited on the Cricxo platform. Engaging in any of these activities will result in immediate account suspension, permanent closure, and forfeiture of any balance:
Cricxo operates a zero-tolerance policy on fraud, money laundering, and underage gambling. Any account found to be involved in these activities will be reported to the relevant authorities and all funds will be frozen pending investigation.
Cricxo is committed to promoting responsible gaming among all players in Bangladesh. We believe that betting should be an enjoyable form of entertainment, not a source of financial stress or personal harm. The following tools are available to every registered Cricxo player:
If you feel that your gambling is becoming a problem, we strongly encourage you to use these tools and to reach out to our support team. Cricxo will process any self-exclusion request immediately and without question. For more information, visit our Responsible Gaming page.
Cricxo will never market to a player who has self-excluded or is on a cooling-off period. We take these requests seriously and enforce them without exception.
Cricxo collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your personal information as described in that policy. The types of data we collect include registration details, transaction history, gameplay data, and device information.
Cricxo will never sell your personal data to third parties for marketing purposes. Your data is used solely to operate your account, process transactions, comply with legal obligations, and improve the Cricxo platform. For full details on how we handle your data, please read our Privacy Policy.
You have the right to request a copy of the personal data Cricxo holds about you, and to request correction of any inaccurate data. Contact our support team to make a data request.
Cricxo provides the platform on an "as is" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Cricxo will not be liable for any losses arising from:
In all cases, Cricxo's maximum liability to any player shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits Cricxo's liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
You may close your Cricxo account at any time by contacting our support team. Any remaining balance at the time of closure will be returned to you via your registered payment method, provided all wagering requirements on active bonuses have been met.
Cricxo reserves the right to suspend or permanently close any account at any time if:
In cases of account closure due to a breach of Terms, Cricxo reserves the right to withhold any balance pending investigation. If the investigation confirms a breach, the balance may be forfeited in full.
Cricxo reserves the right to update these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an in-platform notification. The updated Terms will be published on this page with a revised effective date.
If you do not agree with any changes to the Terms, you must stop using the Cricxo platform and close your account. Continued use of the platform after the effective date of any changes constitutes your acceptance of the updated Terms.
We recommend bookmarking this page and checking it periodically, particularly before making any significant deposit or claiming any bonus offer.
If you have any questions about these Terms and Conditions, or if you need clarification on any specific clause, our support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:
We aim to respond to all email enquiries within 24 hours. For urgent account issues, live chat is the fastest way to reach us. Our support team is trained to handle all queries — from bonus questions to account verification — with care and without unnecessary delays.
Cricxo's support team is available around the clock. Whether you have a question about these Terms or need help with your account, we're always here to help.