At Cricxo, your personal data is handled with care and transparency. This Privacy Policy explains exactly what information we collect, why we collect it, how we use it, and what rights you have as a player in Bangladesh. We keep things straightforward — no confusing legal language, just honest answers.
Six ways Cricxo keeps your personal information safe and handles it responsibly for every Bangladesh player.
Every piece of data you send to Cricxo — from your registration details to your payment information — is protected by SSL encryption. Your data travels securely and cannot be intercepted by third parties during transmission.
Cricxo does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you. We use it only to operate your account, process transactions, and improve the Cricxo platform experience.
Cricxo only collects the data that is genuinely necessary to run your account and comply with legal obligations. We do not collect excessive or unnecessary personal information. If we do not need it, we do not ask for it.
Access to your personal data within Cricxo is restricted to staff who genuinely need it to do their job. All team members with data access are trained in data protection and are bound by confidentiality obligations.
You have the right to access, correct, or request deletion of your personal data at any time. Cricxo will respond to all data requests promptly. Simply contact our support team and we will handle your request without unnecessary delays.
Cricxo uses cookies only to keep the platform running smoothly and to understand how players use the site. We do not use cookies to track you across other websites. You can manage your cookie preferences at any time through your browser settings.
This Privacy Policy applies to all players who register and use the Cricxo platform, including players based in Bangladesh. By creating a Cricxo account, you confirm that you have read and understood this policy. If you have any questions, our support team is available 24/7.
Cricxo ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy describes how Cricxo collects, uses, stores, and protects your personal information when you register an account, make a deposit, place a bet, or interact with any part of the Cricxo platform.
We understand that privacy matters deeply to players in Bangladesh. That is why we have written this policy in plain, straightforward language — so you know exactly what happens to your data, without having to wade through pages of confusing legal text.
This Privacy Policy should be read alongside our Terms and Conditions, which together form the full agreement between you and Cricxo. If you do not agree with any part of this policy, you should not use the Cricxo platform.
Cricxo collects personal data in two ways: information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:
| Data Type | Examples | Why We Collect It |
|---|---|---|
| Registration Data | Name, email address, date of birth, phone number | To create and verify your Cricxo account |
| Identity Verification | National ID, passport, driving licence | To comply with age verification and KYC requirements |
| Financial Data | Payment method details, transaction history | To process deposits, withdrawals, and detect fraud |
| Gameplay Data | Bets placed, games played, session duration | To operate your account and support responsible gaming |
| Device & Technical Data | IP address, browser type, device model | To secure your account and improve platform performance |
| Communication Data | Support chat logs, email correspondence | To resolve queries and improve customer service |
Cricxo does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information unless specifically required by law.
Cricxo uses your personal data for the following purposes:
Cricxo will only send you marketing communications if you have explicitly opted in to receive them. You can opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting our support team.
Cricxo does not bombard players with unnecessary emails. We only contact you when it genuinely matters — account updates, security alerts, and promotions you have opted into.
Cricxo processes your personal data on the following legal grounds:
If you have questions about the specific legal basis for any particular processing activity, contact our support team and we will provide a clear explanation.
Cricxo does not sell your personal data to any third party. We may share your data with the following categories of recipients only where necessary:
All third parties who receive your data are contractually required to handle it securely and to use it only for the specific purpose for which it was shared. Cricxo does not permit third parties to use your data for their own marketing purposes.
In cases of suspected fraud, money laundering, or underage gambling, Cricxo may be legally required to share your data with law enforcement or regulatory authorities. This is a legal obligation, not a choice.
Cricxo retains your personal data for as long as your account is active and for a period after account closure as required by law. The specific retention periods are as follows:
Once the applicable retention period has expired, your data will be securely deleted or anonymised. If you request deletion of your data before the retention period has expired, we will delete what we legally can and explain why certain data must be retained.
Cricxo takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While Cricxo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your rights, Cricxo will notify you promptly and take immediate steps to contain and investigate the incident.
You also play a role in keeping your data safe. Use a strong, unique password for your Cricxo account, enable two-factor authentication, and never share your login credentials with anyone.
Cricxo uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. Here is a summary of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Keep you logged in and enable core platform functions | No — required for the platform to work |
| Performance Cookies | Help us understand how players navigate the platform | Yes — via browser settings |
| Functional Cookies | Remember your preferences such as language and display settings | Yes — via browser settings |
| Analytics Cookies | Aggregate data to help us improve the Cricxo platform | Yes — via browser settings |
Cricxo does not use cookies to track your activity on other websites. You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Cricxo platform.
As a Cricxo player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:
Request a copy of all personal data Cricxo holds about you.
Ask us to correct any inaccurate or incomplete data.
Request deletion of your data where legally permissible.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests or for marketing.
Cricxo will not charge a fee for handling data rights requests in most cases. If a request is clearly unfounded or excessive, we may charge a reasonable fee or decline to act, but we will always explain our reasoning.
The Cricxo platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a Cricxo account, please contact our support team immediately.
Upon receiving a report of an underage account, Cricxo will investigate promptly, close the account, and securely delete all associated personal data. Any funds in the account will be handled in accordance with our Terms and Conditions and applicable law.
Cricxo uses age verification checks during registration and reserves the right to request additional proof of age at any time. Protecting minors from gambling is a responsibility we take seriously.
Cricxo may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification.
The updated Privacy Policy will be published on this page with a revised effective date. We recommend bookmarking this page and reviewing it periodically. Continued use of the Cricxo platform after any changes to this policy constitutes your acceptance of the updated terms.
If you disagree with any changes to this Privacy Policy, you should stop using the Cricxo platform and contact our support team to close your account and request deletion of your data.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Cricxo handles your personal information, please get in touch with our support team:
We aim to respond to all privacy-related enquiries within 48 hours. For urgent data concerns, live chat is the fastest way to reach us. Our team is trained to handle data requests with care, discretion, and without unnecessary delays.
Your privacy matters to us. If something in this policy is unclear or you want to know more about how Cricxo handles a specific type of data, just ask. We are happy to explain in plain language.